S. , Telecommunications Technology/TechnicianExperienceStream Global Services September 2011 January 2014 L 3 Integrated Systems Group December 2008 April 2010 Rockwell Collins December 2006 June 2008 United States Air Force November 2004 November 2006 United States Air Force November 2002 November 2004 United States Air Force December 2001 December 2002 United States Air Force November 2000 November 2001 SkillsTechnical Support, Call Centers, Workforce Management, Contact Centers, Customer Experience, BPO, Service Delivery, Avaya, Troubleshooting, Customer Satisfaction, Computer Hardware, Satellite Ground Systems, Satellite Communications, Satellite Modems, Satellite Imagery, Remote Desktop, Desktop Administration, Wireless Networking, Remote Troubleshooting, Telecommunications, Telemetry, Wideband, UHF, SHF, Personnel Management, Personnel Supervision, Military Personnel, Managing Technical. Lakewood, WashingtonNCOIC Pest Management at United States Air ForceDefense and SpaceEducationAshford University 2010 — 2016Bachelor’s Degree, AccountingCommunity College of the Air Force 2006 — 2008Associate’s Degree, Instructor of Military Science and TechnologyCommunity College of the Air Force 2000 — 2006Associate’s Degree, Construction TechnologyExperienceUnited States Air Force December 2014 Present United States Air Force November 2013 November 2014 United States Air Force August 2010 November 2013 United States Air Force June 2006 August 2010 SkillsProgram Management, Leadership, Security Clearance, Microsoft Office, Military, Project ManagementSandy, UtahStudent at ITT Technical InstituteInformation Technology and ServicesEducationITT Technical Institute Sandy Utah 2013 — 2014Associate’s degree, Information TechnologyCommunity College of the Air Force 2004 — 2005Associate of Arts A. A. Ithaca College 1991 — 1992Master’s diploma, Music Performance, GeneralSt. Mary’s College of Maryland 1988 — 1991Bachelor of Arts B.